If something has gone wrong, or you simply need clarity on how something works, you can reach us through the contact channels listed on this page. Every message that comes in is handled by a real person — not a bot, not an automated reply queue. We want your issue resolved, and we want it resolved in a single exchange wherever possible.

What to include when you write to us

The single biggest reason a support conversation runs to multiple messages is missing information. When you contact us, please include your registered username or the email address tied to your account, a clear description of what happened, and — if it relates to a transaction — the approximate date, the amount, and the payment method involved. With those details in front of us, we can look into the matter properly and come back to you with a real answer rather than a request for more detail. You do not need to write an essay; straightforward and specific is exactly what we need.

Once your message reaches us, it is picked up, assigned to someone with the authority to act on it, and investigated. We do not pass general queries between departments or ask you to start the conversation again elsewhere. The person handling your message can access your account history, review transaction records, and, where appropriate, apply a correction or issue a refund directly. If your query touches on something that requires a second review — for example, a disputed withdrawal or a bonus that has not credited correctly — we will tell you that and explain what we are checking.

Responsible gambling requests and formal complaints

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please treat this as urgent and say so clearly in your message. We do not place these requests in a general queue. A self-exclusion or cooling-off request is acted upon as a priority, and we will confirm in writing once it has been applied to your account. If you are in a difficult moment and need your access restricted immediately, tell us that directly — we will not ask you to justify it or wait for a routine response window.

A formal complaint is handled differently from a standard query. If you feel your issue has not been resolved fairly, you can escalate it as a complaint and it will be reviewed by a senior member of the team who was not involved in the original exchange. If that process does not resolve matters to your satisfaction, you have the right to escalate further to our licensing authority, the Anjouan Gaming Authority, in accordance with their procedures.

One thing we will never do: we will never ask you to send your password, your full card number, or any authentication code via email or chat. If you receive a message claiming to be from Slim King that asks for any of these, do not respond to it and contact us immediately through the channels on this page. Protecting your account security is something we take seriously, and legitimate support will never require your credentials to help you.